Performance

Your success and that of your organisation is of paramount importance to us, and we will do everything we can to ensure that you are able to utilise the EVO Platform to its full capabilities and potential. If you need help with your EVO Platform deployment, our technical support analysts will resolve any issue impacting your organisation.

Reassurance

Because our technical support analysts are experts in our EVO Platform products and its architecture, you are provided with direct access to highly skilled and experienced personnel who will be able to focus upon your case and provide it with the priority it deserves. Our focus on quality has earned us consistently high customer satisfaction ratings.

Reliability

You can be sure that when you contact us, we will provide you with all of the support that you could possibly need. We’re not like ordinary technical support services as we will provide you with a fully interactive and collaborative approach to ensuring that EVO products are able to provide solutions to all of your business requirements.

Support Model Summary

Our Support Services are designed to make sure that you and your colleagues continue to outstanding value from your organisation’s annual licencing and maintenance contract with StatMap.

We don’t prioritise you based upon the cost of product which you subscribe to, as all of our clients receive the same Five Star customer client support programme. As we don’t hide behind a sales department, you will always be speaking with technical experts who truly understand and have mastered the technical infrastructure of EVO and the development environments in which they are built.

telephone
Access to Technical Support analysts via email, phone and interactive support.
ticket
Dedicated Customer Support Ticketing portal.
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Support available Monday to Friday 8:00AM to 5:30PM, excluding Public Holidays (England).
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Eligibility to the latest software versions and upgrades for EVO Platform products.
developer
Developer Support is offered as standard with the Annual Licencing and Maintenance Contract.
remote
Our technical support analysts and developers provide remote or on-site assistance.